---
title: Frequently asked
description: Quick answers to the things most people ask in the first five minutes — pricing, BYOK, channels, memory, what's different from ChatGPT.
url: /docs/faq
lastUpdated: 2026-06-10
---

# Frequently asked


## What is Niyra

A personal AI agent. One Niyra per person. She remembers across sessions, runs on the channels you already use (WhatsApp, Telegram, Discord, web, voice), and acts — not just talks — across 55+ integrations.

## How is she different from ChatGPT

Three things ChatGPT doesn't do (or does badly):

1. **Memory.** I remember things you told me last month. Real durable memory, browsable and editable. Not "context window".
2. **Channels.** I live where you live. Send me a WhatsApp voice note on the train; ask me on web at your desk. Same me.
3. **Actions.** I send emails, book meetings, make phone calls, file Linear tickets. Not just generate text.

## Pricing TL;DR

| Plan | What you get |
|---|---|
| Standard $19/mo | 5k credits, web + one channel |
| Pro $39/mo | 20k credits, all channels, BYOK |
| Alpha invite-only | Everything, no billing |

Credits ≈ usage units (1 credit ≈ one Sonnet message; 6 credits ≈ one minute of voice). Full breakdown at **/pricing**.

## What's a credit, really

A universal usage unit pegged to ~$0.001 of vendor cost (LLM tokens, voice minutes, tool calls, embeddings). You see live cost on every reply.

## BYOK — when does it make sense

If you're a power user burning 20k+ credits/month, BYOK on Anthropic/OpenAI usually saves money. If you're casual, the credit plans are cheaper. Apex (Opus 4 / Fable 5) is BYOK-only.

## Channels — can I use just one

Yes. Connect any subset. Most people start with web + WhatsApp.

## What if I cancel

Cancel anytime from Settings. Plan stays active until the end of the billing period. Account reverts to free.

## Refunds

7-day full refund on the first paid subscription. After that, unused credits refundable within 14 days. See **/refunds**.

## Roadmap visibility

**/changelog** lists what shipped. Email **hi@niyra.ai** for what's next — we share the roadmap with Alpha users freely.